Shipping Policy

Thank you for visiting and shopping at www.cardology.co.uk.

Following are the terms and conditions that constitute our Shipping Policy.

***Covid-19 Update***

We are still working hard to dispatch your orders within 1 business day as normal!
However, please note that due to the recent Covid-19 Pandemic, deliveries may take longer to reach you than normal, and some international deliveries are taking up to 4 weeks.
This is due to delays with national shipping carriers. Please account for this when ordering.
Our estimated delivery times are as below:
UK: upto 1 week
Europe: 1-2 weeks
USA: 3 - 4 weeks
Australia: 5 - 7 weeks
Rest Of The World - 5 - 7 weeks

Domestic Shipping Policy

Shipment processing time

Delivery will be made to the UK address specified by you

All orders are guaranteed to be processed within 1-2 business days.

We always make reasonable endeavours to dispatch orders as fast as possible, typically on the same day (if ordered before 2pm) when possible. Orders are not shipped or delivered on weekends or national holidays.

Personalised Orders

Orders which contain a personalisation request (request to add a message and deliver directly to the recipient) may be subject to additional processing time.  For these orders, we aim to process them within 2 - 3 business days.

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Delivery Service:

All orders will be delivered First Class by Royal Mail.

We currently do not offer an express delivery service.

Royal Mail Delivery Times:

UK - Usually 24/48 hours for delivery (but this is not guaranteed and can take upto 10 working days)

International Shipping Policy

Shipment processing time

Delivery will be made to the International address specified by you

All orders are guaranteed to be processed within 1-2 business days.

We always make reasonable endeavours to dispatch orders as fast as possible, typically on the same day (if ordered before 2pm) when possible. Orders are not shipped or delivered on weekends or national holidays.

Personalised Orders

Orders which contain a personalisation request (request to add a message and deliver directly to the recipient) may be subject to additional processing time.  For these orders, we aim to process them within 2 - 3 business days.

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Delivery Service:

All orders will be delivered International Standard Class by Royal Mail.

We currently do not offer an express delivery service.

Royal Mail Delivery Times:

Europe - Usually 3 - 5 days (but this is not guaranteed and can take longer.  This is also dependant on the National Postal Service within the destination country)

Rest Of The World - Usually 5 - 7 days (but this is not guaranteed and can take longer.  This is also dependant on the National Postal Service within the destination country)

Customs, Duties and Taxes

Cardology Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Please Note:

• Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control including exceptionally severe weather conditions.
• It is the Customer’s responsibility to ensure that the correct and valid delivery address is provided for their Order.  Shipments delayed or lost due to an incorrect delivery address are the Customer’s responsibility.
• Where the Delivery Address is different to the Billing Address provided, the Customer takes full responsibility for the security of delivery at that address.
• Cardology Ltd are only able to investigate non-receipt of parcel claims on Signed for Services or where the Royal Mail Tracking Service indicates the parcel has not been delivered.  Customers are expected to co-operate with Cardology Ltd and / or Royal Mail to resolve the claim.
• We reserve the right to charge a re-delivery fee for orders returned as undeliverable due to no-one being present at the delivery address to sign for the parcel or where an order has been sent to an incorrect address and re-sent once the address has been corrected, or to withhold refund of the delivery charge if the order is subsequently cancelled.
• We may pass your telephone number and / or email address to the courier / postal service to assist in delivering your order.

Shipping rates

 Shipping charges for your order will be calculated and displayed at checkout.

United Kingdom

Europe

 Rest Of The World