FAQ

Yes, we provide free shipping for all UK orders over £23.

The majority of our Pop Up Cards require a Large Letterpostage stamp.

Therefore, it is advisable that you always check the weight and thickness of the envelope before posting.

We process all orders within 1 -2 business days.

We ship all UK orders via Royal Mail 24 Tracked service, which usually arrives the next day, although this service is not guaranteed.

We process all orders within 1 business day of receipt*

For UK Orders

When you receive your shipping email, your order has officially left our warehouse and is on its way via Royal Mail 24, which aims to deliver the next business day. However, this is not a guaranteed service and can, on rare occasions, take up to 10 working days.

If you still haven’t received your order after 10 working days, please email: info@cardology.co.uk and our customer service team will be in touch with you to resolve the issue quickly.

For International Orders

When you receive your shipping email, your order has officially left our warehouse and is on its way via Royal Mail International Standard.

Europe - Usually within 5 - 7 working days

R.O.W - Usually within 7 - 14 working days

Please note: the above are guides only and will depend on your national postal service.

*Christmas schedules differ

Yes this feature is coming shortly!

In the meantime, you can let us know what short message you would like us to add, in the customer notes section within the cart.

We print the small message onto a clear label sticker and attach it to the notecard for you.

Please note: Only 1 shipping address per order.

For example: If your order contains multiple cards but only 1 is required to be sent to your recipient and the rest are for you, you will have to create 2 separate orders for each shipping address.

Unfortunately, we don't have the facility to take payment over the phone.

The quickest and easiest way to place an order is via the website.

Please let us know if you are having any trouble with ordering on our site and we will do our best to help you.

Unfortunately, this is not possible, because we aim to dispatch your order very quickly and generally on the same day. 

The easiest way to add new items is to create a new order.

If we are able to pack your multiple orders into 1 package, we will refund you any additional postage charges you may have incurred.

When we dispatch your order, we will send a dispatch confirmation email to the email address you provided during the checkout process or which your account is registered to.

Of course – if you are unhappy with your purchase we will be happy to either offer you a refund or an exchange as long as the card is returned to us in its original condition.

Please send your package back to the following address and the refund/exchange will be completed upon receipt:

Cardology Ltd

Unit 2E. Sutton Business Park

Restmor Way, Wallington,

Surrey,

SM6 7AH

If you would like us to add a small message to the card and send directly to the recipient on your behalf, we can do this by printing your message onto a small label and sticking it onto the notecard within the card.

However, as our cards are pre-made, we aren't able to assist with any customisations to the cover or 3D Pop Up for one-off purchases.

We do love bespoke projects, however, so if you have an idea in mind, we'd love to talk through options. Our minimum unit requirements for bespoke projects start at 1000 units.

If this is of interest, please get in touch to discuss options, at: info@cardology.co.uk