FAQ
Have questions? We have answers.
Shipping and Delivery
How much is postage?
How much is postage?
There is a fixed shipping charge of £3.50 for domestic UK shipping.
However, we offer FREE shipping over £23
Do you offer free shipping?
Do you offer free shipping?
Yes, we provide free shipping for UK orders over £23
For international orders, we provide free shipping over £100
When will you dispatch my order?
When will you dispatch my order?
We aim to process all orders within 1 – 2 business days.
Orders placed over the weekend will be processed the next working day (e.g an order placed on Saturday, will be processed the following Monday)
How fast is delivery?
How fast is delivery?
We send all UK orders via a Royal Mail 24 Tracked service.
* Royal Mail aims to deliver orders the next working day – however this is not guaranteed especially if RM experience any delays.
* Tracking Number – you will be able to track your own order all the way from our warehouse to your delivery address.
* Royal Mail will take a photo on delivery
* SMS or email notifications to give you accurate tracking
What postage will I need?
What postage will I need?
The majority of our 3D Cards requires Large Letter postage. It is advisable that you always check the weight and thickness of the envelope before posting.
We also recommend if posting abroad, to put the envelope into a brown hard-backed envelope, to ensure it doesn’t get damaged in transit to your loved ones.
Orders
My order hasn't arrived yet
My order hasn't arrived yet
We process all orders within 1-2 business days*
- You will receive a Royal Mail Tracking Number within the dispatch notification email.
- Royal Mail 24 Tracked service, aims to deliver the next business day. However, this is not a guaranteed service and on rare occasions can take longer.
- If you still haven’t received your order after 5 days, please email our customer care team and we'll try and resolve the issue for you.
Please email your query (including your order number) to:
info@cardology.co.uk
Can I cancel my order?
Can I cancel my order?
Depending on the status of your order, it may be possible to cancel the order:
Please email: info@cardology.co.uk
However, once the order has been processed and dispatched, we can no longer cancel the order.
If you no longer want the items once they arrive to you, then please refer to the Returns section.
Can I send direct to the recipient?
Can I send direct to the recipient?
This feature is coming soon!
I have an issue with my order
I have an issue with my order
Sorry to hear this. Please email info@cardology.co.uk to discuss your issue so we can help to resolve it as soon as possible.
Can I order on the phone?
Can I order on the phone?
Unfortunately, we don't have the facility to take payment over the phone.
The quickest and easiest way to place an order is via the website.
Please let us know if you are having any trouble with ordering on our site and we will do our best to help you.
Can I add items to an existing order?
Can I add items to an existing order?
Unfortunately, this is not possible, because we aim to dispatch your order very quickly and generally on the same day.
The easiest way to add new items is to create a new order.
If we are able to pack your multiple orders into 1 package, we will refund you any additional postage charges you may have incurred.
Returns
Use this text to share more information about your store.
What is your return policy?
What is your return policy?
We want to make sure you love what you buy!
If you are unhappy with your purchase we will be happy to either offer you a refund or an exchange as long as the card is returned to us in its original condition and no damage is done to the product.
Please email us at: info@cardology.co.uk to let us know.
Please send your package back to the following address and the refund/exchange will be completed upon receipt:
Cardology Ltd
Unit 2E. Sutton Business Park
Restmor Way, Wallington,
Surrey, SM6 7AH
Bespoke
Can you customise a card for me?
Can you customise a card for me?
As our cards are pre-made, we aren't able to assist with any customisations to the cover or 3D Pop Up for one-off purchases.
We do love bespoke projects, however, so if you have an idea in mind, we'd love to talk through options. Our minimum unit requirements for bespoke projects start at 1000 units.
If this is of interest, please get in touch to discuss options, at: info@cardology.co.uk
Do you create bespoke design for large orders?
Do you create bespoke design for large orders?
Yes - we love bespoke projects.
Please go to our Bespoke page and fill in the contact us form.
Trade
Do you supply trade?
Do you supply trade?
Yes - we love supplying our products to retailers. If you are interested, please go to our 'Become a Stockist' page and get in touch via our contact us form.
